CMMS
The maintenance engine - work orders, requests, preventive maintenance, inspections, parts, vendors, compliance, and costs in one loop.
The CMMS is where daily operations happen. Everything in this section shares one loop: work comes in, gets done against the thing it's for - an asset, a location, a system, or an infrastructure feature - and leaves behind history, costs, and condition data the planning modules feed on.
What lives here
| Area | What it covers |
|---|---|
| Work orders | The unit of work - creation to completion, views, assignment |
| Work requests | Intake, triage, and live conversations with requesters |
| Requester portal | The simplified surface for non-staff reporters |
| PM schedules & templates | Recurring maintenance that generates its own work orders |
| Forms & inspections | Checklists and inspections attached to work |
| Parts inventory | Stock, reorder points, and consumption |
| Vendors | Contractors and suppliers, with performance history |
| Contracts | Service agreements and their expirations |
| Compliance | Regulatory inspections and certificates on a clock |
| Expenses & cost tracking | Where every dollar of O&M lands |
The operating loop
- Intake - a requester reports a problem, or a PM schedule fires, or staff spot something.
- Triage - requests are approved and converted; priorities set.
- Execution - technicians work their queue; forms capture inspection data; parts get consumed.
- Closure - hours and costs recorded, photos attached; costs post to the asset automatically.
- Compounding - history, condition, and spend feed risk, FCI, and the replacement planner.
The discipline that makes it work is small: every piece of work is a work order, and every work order points at what it's for - asset(s), location(s), system(s), or infrastructure feature(s). Everything else follows from that.
Roles in the loop
- Requesters submit and track their own requests - nothing else.
- Staff own the queue: create, execute, and complete work orders and PMs.
- Managers approve requests, watch dashboards, and manage vendors and contracts.
See Roles & access for the full model.