FAQ

Quick answers to the questions new AssetLab teams ask most.

Accounts & sign-in

How do users sign in?

With their email address and a one-time passcode - no passwords to manage, reset, or leak. On the Enterprise plan, single sign-on is set up self-serve under Settings → SSO - see Security & data residency.

Can one person belong to several organizations?

Yes. A consultant or shared-services manager can be invited to multiple organizations with a different role in each, and switch between them from the profile menu.

Someone left the team - what happens to their records?

Remove the user under Settings → Users. Their history stays intact (work orders they completed, comments they wrote), but they can no longer sign in. Reassign their open work orders from the work order list.

Data

Where is my data stored?

Your records and uploaded files are stored in Canada (ca-central-1). A few supporting services - sign-in, outbound email, error monitoring - run in the United States; they're listed individually on Security & data residency, along with what each one handles.

Can I get my data out?

Always. Every list view exports to CSV/Excel, the REST API exposes every resource, and Administrators can export each record type to CSV from the Settings → Import tab (Settings → Data also offers quick exports of assets, work orders, and PM schedules). Your data is yours.

Is there a sandbox to experiment in?

Use a pilot import - bring in a small trial file with the import wizard, inspect the result, and iterate: re-importing a corrected file updates matching rows in place. For a fully separate environment, ask support about a second organization.

Modules

Do I need the Infrastructure module if I only manage buildings?

No. Facilities teams live entirely in Asset Management and CMMS. The Infrastructure module exists for linear networks - roads, water, sewer - and stays out of the way otherwise.

What's the difference between a work request and a work order?

A work request is what a requester submits - unvetted, no asset required. A work order is scheduled, assigned work that staff execute. Requests are triaged and converted into work orders. See Work requests.

Can AssetLab handle both my arena and my roads?

Yes - that's the point. Vertical assets live in the registry, linear assets live in Infrastructure, and dashboards, projects, and reporting see both.

Integrations & AI

Which AI assistants work with AssetLab?

Claude (claude.ai, Claude Desktop, Claude Code) and ChatGPT, through the MCP server. Any MCP-compatible client can connect.

Is there an API?

Yes - a REST API covering every major resource, authenticated with scoped, tenant-bound API keys. API access is part of the Enterprise plan (or available as an add-on on other plans). Start at REST API basics, then explore every endpoint in the interactive API reference.

Can AssetLab notify other systems when something changes?

Yes - webhooks push events (work order created, asset updated, …) to any HTTPS endpoint you register.

Is AssetLab down, or is it just me?

Check status.assetlab.ca - live service status and incident history. If status is green and you're still stuck, it's worth an email.

Something else?

Email support@assetlab.ca - a human reads it.